Goodwill Industries under investigation for possible security breach

By Ryne Turke on July 22 at 3:20pm

Goodwill Industries is working with federal officials to investigate a possible security breach, but it appears for now the Jacksonville store is in the clear.

The nonprofit organization was contacted Friday by a payment card industry fraud investigative unit and federal authorities who said payment card numbers may have been stolen from some U.S. stores. Goodwill officials said the company is working with credit card makers, the Secret Service and fraud investigators to figure out if a breach occurred.

Patrick Anderson, Vice President of Marketing and Communications for the Land of Lincoln Goodwill Industries, notes the latest developments from the investigation.

“At this time nobody can confirm that any customer information has been lost and the investigation is ongoing and Goodwill is working with those folks in regards to this,” says Anderson.

“Our particular Goodwill agency, Land of Lincoln Goodwill Industries, is not an identified Goodwill agency that is apart of this investigation. We have had no conformation with any customers in our markets of having lost any data, customer data or card information.”

Anderson says one of the main reasons why the Jacksonville branch isn’t connected in the possible security breach is because Goodwill stores don’t share customer data.

“Of the 165 different Goodwill agencies there is no one common point where all Goodwill customer data is kept. We are all individual and independent operations,” says Anderson.

Goodwill operates more than 2,900 stores and takes in annual retail sales of $3.79 billion selling donated merchandise to fund job programs.

The investigation follows several high profile data breaches at Target, Neiman Marcus and other retailers.