Ameren Illinois receives social media awards

By Gary Scott on December 14, 2016 at 10:58am

Ameren Illinois is being recognized for top notch customer and community engagement through social media.

The Midwest Energy Association awarded Ameren Illinois with the “Best Social Presence” distinction and an honorable mention for “Best Customer Communication Service via Social Media.”

The energy provider was singled out for its ability to update customers about power restoration status and showcase its commitment to community development and charitable giving through effective use of social media.

Ameren Illinois’ social media presence includes more than 40,000 Facebook subscribers and 18,000 Twitter followers. The company utilizes social media to address customer’s needs and answer questions about storm response, billing, safety and energy efficiency.

A recent video series with home improvement pro Matt Muenster titled “Energy Savings Made Easy” shared tips and projects to help customers lower their electric bills and be more energy efficient.