The Illinois State Police is working to resolve an issue that is keeping the public from reaching the Firearm Owner’s ID Call Center.
WICS is reporting that the call center receives 15,668 calls per week and police are working to upgrade the technology at the center to allow for more efficient processing.
Next year, ISP plans to implement a Voice over Internet Protocol, which would allow for new features like automated interactions and call backs.
The new call system is expected to help alleviate the problems caused by caller congestion.
Police say if the queue is full of people on hold, they are receiving the opening message and are told there is a high call volume and to call back at another time.
The Illinois State Police receives approximately 25,000 Firearm Owner’s Identification (FOID) card applications per month.
And processed more than 250,000 of FOID applications in 2019 as of the end of October
Police say people are able to check the status of their application via their dashboard online and cardholders will stay active as long as they apply prior to their expiration date.